✦Teams · 11 records · for a shared workspaceAgree who does what

Projects stall in the gaps between people: two who both think the other is doing it, or a decision nobody knew they were allowed to make. A RACI chart closes those gaps by naming who is responsible, who is accountable, who is consulted and who is informed for each piece of work. This builds one with the team rather than for it, and revisits it when roles change.

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Free on any plan. You will see this list again in the app, and nothing is created until you press install.

✦ Everything it creates

The whole plan, before you install it

Goal

Every deliverable with one accountable owner Week 6

Agreed with the team, and revisited when roles change.

Build the chart Week 2

With the people named in it, not for them.

  • List the deliverables and decisions that cause confusionDo firstDay 3
  • List the people and teams involvedDo firstDay 4
  • Draft the chart, with one accountable person per rowDo firstDay 7
  • Walk through it with the team and fix the disagreementsDo firstDay 12

Use it Week 6

A reference people actually check.

  • Share the chart somewhere everyone can find itDo firstWeek 2
  • Check a month in: are the gaps still there?Week 6

Routines

  • Check new work has an accountable ownerweekly
✦ It comes with a note

RACI in one page

Responsible: does the work. There can be several. Accountable: owns the outcome and signs it off. Exactly one per row. Consulted: asked for input before the work is done. Informed: told once it is done.

Warning signs: a row with no A, a row with two, a person who is C on everything, and a column so full that one person is holding the whole project.

✦ Questions

Agree who does what, answered.

Responsible (does the work), Accountable (owns the outcome and signs it off), Consulted (asked for input before it is done) and Informed (told once it is done). The distinction between responsible and accountable is the one that prevents most arguments.
It should not. Exactly one accountable person per row is the rule that makes a RACI chart work; two accountable people usually means neither acts, and none means the work waits for somebody to notice.
Keep it to the deliverables and decisions that actually cause confusion, build it in a meeting with the people named in it, and revisit it when somebody joins or leaves. A chart made alone and emailed round is rarely read.
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